Maintenance Requests

Contact a locksmith or AAA. If keys are changed, please furnish the property management office with two keys within 48 hours.
Before completing the maintenance request form below, please read the trouble shooting guide below.
Completing these steps can save you time and money! Residents may be charged for a service call if the vendor determines that the resident failed to perform routine maintenance tasks as outlined below:

1. Smoke Detectors won't work when tested: Press the test button or test with approved smoke detector smoke spray, replace battery.
2. Smoke Detector beeps: replace battery.
3. No power to plugs or switches: Check and reset breaker panel. Check and reset all GFI (Ground Fault Interrupter) outlets (located in kitchen, bathrooms, utility rooms, and garages). Check if plug works off a wall switch
4. Garbage disposal doesn't work: When on, do you hear a buzz? If you do not hear a buzz, hit the reset button on the bottom of the disposal and test. If you hear a buzz, turn off disposal and unplug from wall. Use the wrench in the center shaft and gently twist back and forth (this un-jams the disposal). Remove the object that is causing the obstruction, turn back on, and test.
5. No hot water: Check and reset breaker in power panel. If you have a gas tank, be sure to check that your gas is connected and the pilot light is lit.
6. Plumbing or fixtures leak: Turn off water fixture, turn off water at supply line and notify iad Florida Real Estate & Property Management.
7. Toilet is plugged: Plunge and test.
8. No heat: Check thermostat. Check that furnace covers are in properly. Did you pay your utilities on time or issue an order to disconnect the utility?
9. Dishwasher won't drain: Clean food out of bottom of dishwasher. Clean drain line between dishwasher and garbage disposal.
10. Dishwasher grinds or no water is coming in: Turn off, if no water is on the bottom pour two large glasses of water into the bottom and re-start. If problem continues, call your property manager and discontinue use.
11. Refrigerator too warm or too cold: Check if thermostat in refrigerator is set correctly. Clean lint from filters.
12. No Air conditioning: (For refrigerated air only) Check all circuit breakers. Clean and replace filter and test. In Florida, clogged drain lines are a common issue. To prevent, remove the drain line plug and pour in 1⁄4 cup of distilled vinegar. Repeat monthly or as needed to keep AC in good, working condition.
13. No electricity: Check all breakers, flip them hard to the OFF position and then hard to the ON position.